Wave PointFor small businesses, every drop matters. Bring them together and you make a wave.
We can help. Wave Point builds the automation, runs it, and answers for the result. You keep the software you already use, and nobody on your team has to learn anything new.
Free three-month proof of concept. We agree the number we are aiming at before any work starts.
The work that never made it onto anyone’s job description
Someone in your office re-types the same information into three systems. Someone sits on hold with an insurance carrier. Someone chases an invoice that went out six weeks ago and has not been mentioned since.
None of that is why you hired them. None of it appears as a line in your budget. It just quietly takes about a third of the week, and it grows.
- 30–40%of staff time goes to repetitive data entry a computer could do Small-business operations research
- 5–10%of annual revenue lost by small healthcare practices to billing errors and claim denials Healthcare revenue-cycle estimates
- 1 in 5dental claims come back denied, and fewer than one denial in a hundred is ever appealed Dental revenue-cycle research
Figures are published industry estimates for dental revenue cycle and small-business operations, compiled in our market analysis. Wave Point has not yet published client results, and nothing on this site is a client outcome.
You have already been sold the fix three times
Every one of these is a real product that works. None of them works for a business your size.
| The option | What it is genuinely good at | Why it does not help you |
|---|---|---|
| Enterprise automation | Automating complex operations at scale, reliably | Priced for organisations that have an IT department, and it needs one to run |
| Off-the-shelf business software | Doing one job — scheduling, books, point of sale — well | Your tools do not talk to each other, so the manual work moves between them rather than disappearing |
| General-purpose AI tools | Almost anything, cheaply, if you know how to ask | Somebody has to set them up, keep them working, and notice when they go wrong. That somebody is you |
There is a fourth option, and it is the one nobody offers to a twelve-person business: hire someone to do all of it for you. That is what Wave Point is.
What makes ours different
Most AI automation is a general-purpose model pointed at your business and asked to guess. Ours starts from a written model of how your business actually works — the steps, the rules, the exceptions, the words your team uses — and it does not guess.
You know your operation better than anyone. That knowledge, made explicit and kept in your hands, is the whole system.
- The model
A written model of your operation
Before anything is automated, we write down how your business runs, in a form you can read and correct. Every agent we build works from that, and only that.
- The agents
Agents that follow it, not their instincts
An action either follows a rule you can read, or it does not happen. When something falls outside the rules, the agent stops and asks you. Every step is logged, so you can see what was done and why, and step in at any point.
- The machine
A small model that lives in your office
The day-to-day work runs on a small language model we tune for your business, on a machine at your premises. Your data and the way you do things never leave the building, and running it costs nothing per task.
- The exception
A large model only when you say so
For general tasks that touch none of your business data, the system can route to a large cloud model. It is off unless you turn it on, and it never carries anything sensitive.
What a managed service means here
You are not buying software. There is no licence, no admin panel, no onboarding course. You are hiring a company to take a category of work off your desk and stay accountable for it.
- First
We learn how your office actually works
Not how the software vendor describes it. We sit with the work, follow a claim or an invoice end to end, and find where it stalls.
- Then
We build around what you already have
Your practice management system, your accounting software, the spreadsheet someone maintains by hand. Nothing gets replaced and nobody retrains.
- After that
We run it, and the edge cases are ours
When a carrier changes a form or something unusual turns up, that is our problem to notice and fix — not a support ticket you have to file.
What it looks like in three businesses
The shape of the problem is the same in a clinic, a kitchen and a classroom: something moves through your day, it has rules you know by heart, and nobody has the time to check every one against them.
- Dental
The claim that was going to be denied
A crown with an 82% denial risk, caught two minutes after it was coded and paid on day 12 instead of denied on day 24.
- Restaurant
The invoice that didn’t match the delivery
A case that never arrived and a price that drifted, $93.50 over the order, credited before Friday’s payment run.
- Tutoring
The session note that finished the admin
Two lines at 5:30 pm become a parent update and a renewal for ten more sessions, sent by 5:41.
Find out what a week of it costs you
A discovery call is thirty minutes. We ask how the work moves through your office, and you get our read on what is worth automating — whether or not you go any further with us.